Frequently Asked Questions
Can I pick up my order?
Can I order by phone or email?
Sorry, we do not take telephone or email orders. As an e-commerce company, our policy requires that all orders be placed through the secured web server as it keeps detailed records in one place. Please place your order or inquiry online.
Can you send me a catalog?
If I need to return a product for an exchange, does your company subsidize or refund my shipping fees?
We apologize, but we cannot subsidize shipping fees on exchange product(s) or refund shipping fees. Actual shipping fees and $5.00 handling charge to cover the shipping materials would be applied on exchange product(s) that we ship to you. You are also responsible to insure and ship the returns (upon approval by us) back to us for your own benefit. Online shopping is similar to conventional shopping (such as going to a shopping mall), in that you are responsible for the transportation cost both ways.
Can U.S. credit cards be used on your website?
Absolutely, any valid credit card can be used on our website. When the cardholder receives their credit card statement, the Canadian dollar amount will have been converted into the currency of their country, in this case USD. The Cardholder’s issuer is the one that will have determined the exchange rate that was used to convert the $CAD to $USD.